Rollie Avalanche Return & Refund Policy

We want you to feel good about your purchase. If something isn’t right, contact us at rollieavalanchejewelry@gmail.com and we’ll help you with the next steps.

Returns

Rollie Avalanche offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To qualify, your item must be in the same condition you received it, unworn or unused, with its original tags and packaging. A receipt or proof of purchase is also required.

To request a return, email rollieavalanchejewelry@gmail.com with your order number and the item you’d like to return.

Returns must be sent to:

Rollie Avalanche
16350 Bruce B Downs Blvd
PO Box Number: 46637
Tampa, FL 33646

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.

For any questions about returns, contact rollieavalanchejewelry@gmail.com.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately so we can evaluate the issue and make it right.

Include your order number, a description of the problem, and photos if available to help us resolve it.

Items That Cannot Be Returned

We cannot accept returns on custom or personalized products, sale items, or gift cards.

Other nonreturnable items include perishable goods, personal care goods, hazardous materials, flammable liquids, and gases.

If you’re unsure whether your item qualifies for a return, contact rollieavalanchejewelry@gmail.com before sending it back.

Exchanges

The quickest way to get a different item is to request a return for your original purchase. Once your return is accepted, you can place a separate order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, notwithstanding the policy above.

Your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is also required.

To request a return, contact rollieavalanchejewelry@gmail.com.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact rollieavalanchejewelry@gmail.com.