Shipping Policy

At Rollie Avalanche, standard shipping is free on every order—no minimum purchase required.

Where We Ship

We currently ship within the United States. Available shipping options are shown at checkout after you enter your delivery address. International shipping, local delivery, and in-store pickup are not currently offered.

Shipping Options and Costs

Shipping method	Cost	Estimated transit time
Free Ground Shipping	Free—no minimum spend	5–8 business days after dispatch
Express Air Shipping	$5.99 USD	3–5 business days after dispatch

Express shipping is an optional upgrade. You can always select free ground shipping where available.

Order Processing

Our estimated order-processing time is the next business day. Processing is the time needed to prepare your order before it is handed to the carrier and is separate from the transit times listed above.

Business days are Monday through Friday, excluding public holidays. Express shipping speeds up transit but does not eliminate order-processing time.

Estimated Delivery Dates

When available, checkout displays an estimated delivery date for your order based on your destination, shipping method, and fulfillment information.

Delivery dates and transit times are estimates, not guarantees. Holidays, severe weather, carrier disruptions, and unusually high order volumes can affect delivery. If your order has not arrived within its estimated delivery window, contact us so we can investigate.

Tracking Your Order

Once your order ships and tracking information is available, you can use the tracking link provided in your shipping confirmation or order-status page to follow its progress.

Tracking may not update immediately after a shipping label is created. Carrier updates appear as the package is scanned.

Orders Arriving in Separate Packages

Orders containing multiple items may arrive in separate shipments. If this happens, the packages may have different tracking numbers and delivery dates. Separate shipments do not necessarily mean an item is missing.

Delivery Addresses and Changes

Please check your shipping address carefully before completing your purchase, including your apartment or unit number.

If you notice an error, email contact@rollieavalanche.com as soon as possible with your order number and the correct address. We will try to help, but address changes may not be possible once an order has been processed or dispatched.

Delayed, Missing, or Damaged Packages

If your package is delayed, appears lost, arrives damaged, or is marked delivered but cannot be found, contact contact@rollieavalanche.com with your order number and a description of the issue.

For damaged items, include photos of the item and packaging when possible. Please keep the packaging while we review the issue. We will help investigate and explain the available resolution.

Contact Us

For shipping or delivery questions, email contact@rollieavalanche.com. Include your order number so we can locate your purchase.